360°
PROTECTION PLAN
YOU INVESTED IN THE BEST SECURITY SYSTEM
NOW LET'S PROTECT YOUR INVESTMENT!
NOW LET'S PROTECT YOUR INVESTMENT!
Our 360° Protection Plan is here to provide you with ultimate peace of mind. There’s nothing worse than investing in a system only to have it damaged by bad actors or natural causes. That’s where the 360° Protection Plan steps in to protect what matters most!
WHAT'S INCLUDED IN THE
360° PROTECTION PLAN?
- 24-48 hour response to offline cameras
- Free troubleshooting
- Quarterly camera function test
- Quarterly software/firmware check
- Annual camera lens cleaning/QC
- Free labor for vandalized replacement
- Daily health check and reporting
- Free—no questions asked— replacement camera and IOT components*
FREQUENTLY ASKED QUESTIONS
How much does the 360° Protection Plan cost?
Depending on your current Overwatch contract, the Protection Plan may already be included.
If you want to add the Protection Plan, the cost is a one-time charge of $15.95 per camera.
What is the process for the No Questions Asked Replacement?
Start a claim, pay a service fee of $129, and everything is covered from there.
Contact operations@overwatch.live or support@overwatch.live to start the process.
How does the 24-48 hour response for offline cameras work?
There are times when the network goes down or other technical issues cause a camera to go off line.
We receive a notification when this happens our technicians typically need to be on-site to figure out what needs to be fixed.
When you have the 360° plan in place, your cameras and system will be prioritized and we’ll have a response plan within 24-48 hours.
Minimal downtime = maximum protection.
GET THE CUSTOM SECURITY SOLUTIONS YOU NEED
Speak with a member of our knowledgeable sales team
today to help you choose the surveillance solution that
best suits your unique needs.
